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• Costumer must read and agree to policy upon payment.

• payment is due in full if your order is under 50$ (nonrefundable)

• any orders over 50$ must pay 50% nonrefundable deposit of your invoice and remaining balance must be paid the day before pick up. cash is not accepted for deposits, but are accepted for the remaining balance, you must bring exact change if doing so, we do not carry change.

• Payments forms accepted: through our secured invoice, Zelle, Venmo APPLE PAY, cashapp or square.

• Orders will not  be fulfilled if deposit is not paid minimum a week before your event.

• we are entitled to refuse an orders if it does not suit our schedule.

• once scheduled, we cannot reschedule, so please be certain when scheduling. if there's an absolute necessity to change the date, message us directly; however we cannot guarantee any date changes. 

• 100% of payment is non-refundable if canceling with less than 24 hours notice and cannot be used towards a future order.

• we provide delivery for weddings or any major events only;Delivery fee varies due to order size, location or if setting up at the venue.

• delivery fees and invoices are non-negotiable or to be bargained.

• retainer is required if needing table/treats stands.

• late fees may be applied if you do not pick up your order on time. we cannot guarantee holding your order past the pick up time set.

• no refunds of any kind are given if you are unable to pick up your order within the window that was confirmed. we understand that life happens but we ask for communication if anything is preventing you from receiving your order. 

• 100% refund will be fulfilled if we must cancel your order at any point. Notice will be given in a timely manner. However, if we cancel within 48 hours of expected order, we will apply 10% off your next purchase.

• policy is subject to change at any time within reason.

• we do not have starting prices for our custom cakes. When placing an order, the cost will vary depending on: ingredients, layers, size, any additions including toppers, multiple frosting colors, and different types/flavors of fillings or the amount of cupcakes requested,.

• We always try to ask, but overall you are responsible for informing us of any allergies/aversions, as our baked goods may contain gluten, nuts and dairy. (we are not a nut free friendly bakery)

• We are unable to fulfill orders with less than 24 hours notice.

• we require a minimum of two weeks to get scheduled.

• When requesting an order to be exact of another photo, please keep in mind it is impossible to make any item "exactly" the way another baker has made or designed it, as other bakers use different tools and techniques. however. we will try our best to do so. 

• when sending inspo pics, please keep in mind that some images are ai generated.

• After an order is confirmed, you may make changes up to 6 days before your event, no changes within 6 days of your order of any kind. so please be as detailed as possible when placing an order.

• As soon as an order has been delivered or picked up and care/storage instructions has been given, Any alterations or incidents thereon will be the recipients full responsibility.

• If you choose to have a third party like a family/friend or Uber pick up your order, we are no longer responsible for the condition it arrives in

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 CARE INSTRUCTIONS

• cake cutting instructions will be sent along with your order.

• cakes or cupcakes with buttercream or cream cheese frostings need to be stored in the refrigerator until half an hour to an hour before eating for best taste. Refrigerate any leftovers.

• Cakes or cupcakes with whipped topping need to be kept refrigerated at all times and does not need to sit out prior to consuming.

• If your home gets quite warm in the summer months, always store in the fridge as soon as possible.

• we do not recommend leaving your cake outside with your decorations, if you are having an event, as any cake can melt in high temperatures. Please only sit cake on display prior to singing and/or cutting, if left at room temp at your location.

• we do not recommend freezing your cake whatsoever prior to an event, as this can cause condensation when bringing it down to room temp or sudden temperature changes when brought outdoors. however, you may feel free to freeze any left overs.

• We do not recommend driving with the cake for longer than 1-2 hours or long distances in the summer months unless providing the max AC in your vehicle. please do not leave any orders in your vehicle while running errands.

• Always store cake/cupcakes completely flat and secure, the back seat on the floor or trunk is recommended, please do not sit the cake on your lap!

• When carrying an order, always carry securely from the bottom.

• Enjoy!